The quality of the image you upload is IMPORTANT for the quality of print. Capes are huge. So, for a nice and crispy print, it's important that the file you upload to the customizer is high resolution (3000x3000 pixels @ 150 dpi). 

Please be aware that if the image you upload has a square background and is not transparent, we're going to assume this is how you intended it. Unfortunately, we aren't mind readers. 😭 While we do inspect for quality, we can't VERIFY every order that comes in. So, if you don't intend for your logo to have a square border around it, please don't upload it with one. 😃

If you have ANY questions, please send them to support@illuzien.com BEFORE placing your order.

There are NO returns, exchanges, or cancellations for custom products. Only items found to have manufacturer's defect within 30 days are eligible for an exchange. 

All custom orders ship within 2 weeks from purchase. If you order any other items such as stock capes, smocks or mats, they will be held until your custom capes have completed production and all will be shipped together.

Light weight & Breathable to help keep your clientele cool.

Sublimated Design that won't crack or fade like screen printed capes.

Moisture & Hair Repellent to maintain their highest quality for a long time.