Frequently Asked Questions (FAQs)
Get answers to common questions about our products and services!
Q: How do I make a custom item?
A: Illuzien offers three options in terms of our custom products:
1. Upload your own file to our 3D Customizer and make changes yourself.
2. Use our Upload & Go! products, which offer easier customization options.
3. Get our Design Services and work with someone from our design team (for additional fees) and create your desired look.
Q: Which logo files are acceptable to upload for my custom item?
A: Our cape/jacket customizers accept jpg, gif, png, ai, pdf, and svg files, while our scoop smock customizers accept jpg, gif, png, pdf, and svg files.
Q: Will Illuzien remove the square background from my logo?
A: Unfortunately, Illuzien does not handle any logo modification of any kind. To make any changes to your logo, you'll have to get in touch with your graphic designer!
Q: How long will it take for my order to ship?
A: Orders typically ship within 4-10 business days (not including weekends or holidays) from the original purchase date. This is because most Illuzien products are made-to-order and must go through a production process prior to shipment.
Q: What's the best way to care for my items?
A: All products can be machine washed on cold and hung to dry.
Q: How do I make a return?
A: All returns and exchanges can be made by visiting illuzien.loopreturns.com.
Don't see answers to your questions? Email us at firstname.lastname@example.org!