Frequently Asked Questions

Check the label on each product page. Ready to Ship items ship within 1–3 business days. Made to Order items are made for you and ship within 7–10 business days. With standard shipping, delivery takes 3–7 business days after your order ships.

Ready to Ship items are in stock at our warehouse and ship within 1–3 business days. You'll see "In Stock, Ready to Ship" on the product page, or browse them all in our Ready to Ship collection. Made to Order items are made just for you and ship within 7–10 business days.

We ship your order together once everything is ready, within 7–10 business days. If you'd like your Ready to Ship items sooner, place them as a separate order.

Order Made to Order items by December 8 and Ready to Ship items by December 14 for delivery by Christmas with standard shipping. After those dates, shop our Buy with Prime items for Amazon's Prime delivery dates. E-gift cards are also sent instantly by email.

Some items ship early from our second warehouse to get them to you faster. Extra packages are always free, and you'll get a tracking email for each one.

No. Business cards and flyers ship separately in their own package, with their own tracking.

Made to Order items are made for you before they ship. To see where your order is in production, visit our order tracker. Once it ships, use the tracking link in your shipping email. Buy with Prime items can be tracked in your Amazon account.

Yes, we ship to most countries. International shipping rates and delivery times vary by destination.

Import duties, taxes, VAT and customs fees are not included in the product price or shipping cost. They're set by your country's customs office and paid by the recipient. We can't estimate or refund these fees.

EU customers: cooling-off period details are in our return policy.

Email us at support@illuzien.com with your order number. Custom items are final sale, so they can't be changed or cancelled once the order is placed.

On eligible items, Prime members can check out with their Amazon account for free Prime delivery and Amazon's easy returns. Look for the Prime badge or browse our Buy with Prime collection. You can buy Prime and non-Prime items in the same order; Prime items are delivered by Amazon and the rest ship from us.

Start in our Design Studio. It works for capes, aprons, smocks, jackets and sleeveless jackets: pick your colors, upload your logo, and size and place it with a live preview. Custom items are final sale, so reach out with any questions before you place your order.

For the best results, upload a transparent .png that's at least 3000x3000 pixels. For a design that covers the whole cape, use a file that's 8800 x 10203 pixels. If you're not sure about these requirements, check with a graphic designer or email us before you order.

We print exactly what's uploaded, so a logo saved with a background will print with that background unless you remove it within our Design Studio. We don't offer design services, so if your logo needs its background removed, a graphic designer can make you a transparent .png.

All products can be machine washed on cold and hung to dry or tumble dried on low.

You can return or exchange items in their original condition within 30 days of delivery through our return portal. You'll need your order number and your zip code, email or phone number. A handling fee applies unless we made a mistake with your order. Custom items are final sale, and Buy with Prime items go through Amazon's return process. Full details are in our return policy.