We offer a 30-day return policy on unused, non-custom items (unless in the case of a manufacturing defect).

You can access the rest of our return policy here.

To request a return or exchange, head to illuzien.loopreturns.com. Just have your order number and the email or phone number you used nearby! The portal will guide you through the process, including choosing a replacement or refund option.

Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.

Please note that the delivery time starts after production. We manufacture our own products in Southern California, so the only way we're able to offer 150+ designs on our website is by making products on-demand.

You can find info about our turnaround time under the shipping options on the checkout page, or we'll always send production and shipping updates to the email you use to order.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.

Import duties, taxes, VAT, and customs fees are not included in the product price or shipping cost. These charges are determined by your country's customs authority and are the responsibility of the recipient. We are unable to estimate or reimburse these fees.

To our EU Customers:

Cooling-off Period Info (Scroll to EU section)
Portal for Order Cancelation

You can navigate to your order's timeline here. This page will display your order's progress through our production process.

We'll also send status updates to the email associated with your order.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.

You can cancel your order by navigating to your order history.

You do not need to have an account with us to access your order history. Simply enter the email address associated with your order, and the system will send you a confirmation code for access.

All products can be machine washed on cold and tumble dried on low with like colors.

We recommend avoiding high heat and harsh chemicals to maintain quality.